I believe we can build workplaces where people feel heard, technology makes life easier, and success creates room to give back.
I’m Abhishek Sinha, an operations leader and the founder behind Advaya. Over 13 years, I’ve worked across BPO and contact-center operations serving US and UK portfolios, from frontline roles to training and multi-project leadership.
Along the way, I’ve led more than 1,000 people across my career. What stays with me is the responsibility behind that number: helping someone learn, creating clarity, and making a team stronger than it was before.
Download my résumé
Leading a multi-project portfolio of approximately 100 people. My work spans delivery, people, reporting, and client relationships across operational services. I helped bring BPO work into an organization already working across RPO, LPO, and virtual assistance, contributing to client acquisition and delivery growth.
Helped grow a process from 15 to 250 people, connecting training, readiness, and operational delivery as the team expanded. This period strengthened how I coach people, translate expectations into practical guidance, and support consistency at scale.
Worked on complex customer resolution, building judgment, accountability, and a clearer understanding of what good service feels like from the other side.
Started on the frontline. Listening, handling difficult conversations, solving problems, and taking responsibility for the next step became the foundation of my leadership style.
A useful idea can come from anywhere in a team. I want people to have the space to contribute, question a process, and grow. My role is to connect those ideas with clear priorities, practical systems, and follow-through.
When I take responsibility for work, I stay with it. That means learning what I need to learn, asking better questions, and finding a way through the difficult parts. I bring that same commitment to a team, a client, or something I’m building myself.
My operations experience has also taught me the value of communication: training that makes expectations clear, documentation people can use, and reporting that helps leaders make decisions.
I began building my own tools because I could see opportunities to make work better. Advaya became a way to explore a different kind of company culture—one with dignity, openness, and a sense of shared responsibility.
I work independently, without a hired development team. AI tools help me move from an idea into code, test alternatives, and keep learning. Most of my tools and hosting tiers are free; I pay for domain and hosting expenses and one AI subscription. It is a resourceful approach, with real costs kept small.
My toolkit includes ChatGPT, Claude, Gemini, and Copilot for assisted work. In the products themselves, I’ve integrated browser models, hosted APIs, retrieval, speech transcription, and contextual tutoring. I distinguish using AI to build software from the AI features that actually run inside it.
Web and AI technologies above are reflected in project source. Python, reporting, and analytics tools also reflect my résumé and operational experience.
See the work behind the toolkitAdvaya’s idea of non-duality expresses something I care about deeply: people, animals, and the natural world are part of the same story. “Love One Another” extends beyond our immediate circles.
Through Advaya and Green Warriors, my community work centers on helping people, environmental care, and animal welfare. Advaya’s stated pledge is to direct 5–10% of billing toward environmental and animal-welfare initiatives. This is an organizational commitment, not a portfolio claim of audited donations.
Progress should be shared. A healthier workplace and a stronger community belong in the same conversation.
My love of animals and nature is part of how I understand responsibility, and part of why these projects matter to me.
The Advaya School proposal is for Balipara, in Sonitpur, Assam, near Tezpur. Its learning model moves through exposure, discovery, and specialization across eight domains, giving children room to discover what draws them in.
The proposal includes a personal commitment of ₹20–25 lakh and a plan for 40% subsidized seats. These are proposed commitments and design goals; the school is not presented here as an operating institution.
What matters to me is the direction: education that pays attention to a child’s strengths, curiosity, and circumstances, rather than assuming everyone should follow the same path.
I love games and animation. Pokémon has been with me throughout my life: watching the series and playing the games through X and Y. Its sense of companionship and discovery connects with my love of animals and nature.
That inspiration led to Setu, an original India-inspired creature-bonding RPG I’m currently developing. It is my way of turning a lifelong interest into something I can make, learn from, and eventually share.
Away from the screen, I enjoy outdoor games, swimming, dancing, music, and novels. I’m drawn to space, surprising facts, new information, and conversations with people I haven’t met yet. Making friends and helping someone out are as much a part of my life as building things.
Explore Setu
I’m looking for opportunities to contribute, keep growing,
and help a team do meaningful work.
